1. Accuracy Guarantee & Disclaimer

PrimeScribe Health, Inc. guarantees 98%+ accuracy for all documents transcribed by PrimeScribe provided that:

a. The dictation occurred via a land-line (not mobile / cell phone), or a digital recording device approved by PrimeScribe.

b. The dictator spoke clearly and audibly as well as spelled uncommon phrases and patient names.

c. The account has been with PrimeScribe for more than four weeks.

d. The dictator and/or dictator's designee accurately and completely uploaded and/or transferred dictated voice files not dictated by telephone.

If more than 98% of all documents delivered to a customer during any billing period fall below the accuracy rating of 98% (more than 2 out of a 100 words are incorrect or missing), the customer will not be charged for each such document, as long as the dictation has met the above conditions. PrimeScribe reserves the right to change this policy without prior notice.

2. Turn-Around Guarantee & Disclaimer

Turn-Around refers to the time interval between the time PrimeScribe receives a dictated voice file from the customer and the transcribed document is returned to the customer via our Web-CPR document management application. PrimeScribe guarantees that 96% or more documents will be within the guaranteed turn-around time (typically 48 hours, but may vary on pricing package and customer requirements) provided that:

a. No network or related breakdowns occurred which are outside PrimeScribe's control (including but not limited to Internet network failures, power failures, or customer's ISP service interruptions).

b. The dictator spoke clearly and audibly as well as spelled uncommon phrases and patient names.

c. The account has been with PrimeScribe for more than four weeks.

d. The customer has informed PrimeScribe at least two weeks ahead of time of any increases in transcription volume.

e. The customer is not experiencing higher than normal transcription volumes.

f. The customer provides PrimeScribe with a continuous, equal level of quantities in dictation.

Please note that turn-around times maybe extended by up to 48 hours during national holidays.
If fewer than 95% of all documents delivered to a customer during any billing period are outside the guaranteed true-around, the customer will not be charged for each such document, as long as the above waivers do not apply. PrimeScribe reserves the right to change this policy without prior notice.

3. Minimum Requirements For Using PrimeScribe’ Products and Services

a. Personal computer with Windows (R) 98 or higher. Internet Explorer 5.x or higher. Internet access, high speed (such as DSL, cable or T1) recommended.

b. For hand-held dictation the customer requires digital hand-held devices. These devices vary in cost from $250 to $350. PrimeScribe does not sell, maintain or support such devices. Additional software may be necessary which will be provided to customer by PrimeScribe for no additional cost.

4 . Other Conditions and Disclaimers

a. The CPR application is free to dictators who transcribe at least 1,000 lines with PrimeScribe per month.

b. Customer may cancel anytime. Except for dictations still in the PrimeScribe system, transcription will seize immediately. Customer will have access to the CPR / document management applications until the end of the billing period in which the account was cancelled.

c. No long-term contracts are required by PrimeScribe. However, customers must agree to PrimeScribe' terms and conditions provided to customer during sign-up. The use of any of PrimeScribe' products and services by a customer means that the customer has agreed to and accepted all terms and conditions.